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Payment Options

Customer Services Portal

The Customer Services Portal enables you to View your Energy Usage, View and Pay your Bill, Make changes to your Account, set up Auto-Pay and sign up for E-Bill.

Please note:

If you have not setup an Internet password for your account number, contact any office to obtain one.

To log on to your account just click here and enter your login ID and password. Also, there is a  Customer Services Portal button at the top of each page.

Pay by Phone

Rutherford EMC has implemented an automatic telephone system that will allow members to obtain information on their account, report an outage, or pay their bill from any touchtone phone. This service is available 24/7 by dialing any Rutherford EMC office listed below or you may choose to speak to an Office Service Representative between 8:00 a.m. and 5:00 p.m. Monday through Friday, excluding holidays.

LocationPhone Number
Forest City 828-245-1621 or 1-800-521-0920
Cherryville 704-435-5401 or 1-800-228-5331
Morganton 828-584-1410 or 1-800-228-9756
Marion 828-652-2136
Gastonia 704-629-6226
Lincolnton 704-735-5381

Pay By Mail

If you pay via mail, drop box or office visit be sure to return the bottom portion of the bill with your payment. Please allow appropriate mailing time for your payment(s) to reach Rutherford EMC and be applied to your account(s).

Correspondence may be mailed to:

Rutherford Electric Membership Corporation
P.O. Box 1569
Forest City, North Carolina 28043

Pay at our office

Please see the listing of our locations.

AutoPay

Link to our AutoPay information

Please note:

Changes must be made online by the member. Rutherford EMC employees are not able to make any changes to a member’s auto pay account.

Draft Payments

Draft Payments allows members to authorize withdrawal of funds from checking account or credit/debit card to pay the amount due each month. The amount due will be drafted on or after your due date. You will continue to receive your bill, but the bill will state that the account will be drafted. If you wish to sign up to have your payment drafted directly from your checking account or by using a debit or credit card, please call 828-245-1621 or toll free at 1-800-521-0920 to have an authorization form sent to you.

Please note:

Changes to a draft payment must be made by calling one of our offices. Changes to draft payments cannot be made online.

Electronic Billing

Link to signup for electronic billing