Rutherford EMC is now offering PrePay Metering Service to residential and non-demand general service accounts. This option offers the flexibility of purchasing your electricity when you want and in the amount you choose. If you are interested in this new service please contact any of our offices for more information.
Do I have to pay a deposit or fees with PrePay?
This service does not require the normal security deposit and is not subject to any delinquent fees or late payment charges. However, to initially activate an account, a prepayment of $50.00 and a security deposit of $30.00 are required along with the $10.00 membership fee and $30.00 connect fee.
The $50.00 prepayment will be applied as a credit toward future energy use.
Do I get a bill?
No, with Prepay instead of receiving a paper bill, usage is calculated daily and you purchase electricity as you need it with cash, check, debit or credit card. Payments can be made anytime by phone or online or during normal operating hours at one of our offices.
How much money should I keep in my PrePay account?
That’s entirely up to you! You create the program that fits your budget and make purchases on your own timetable. You can purchase enough electricity to last a day, a week, a month or more.
Can I switch my traditional account to PrePay?
Yes, just ask a representative at your local Rutherford EMC office about the benefits of PrePay.
How do I stay informed about my account balance?
When you set up your PrePay account, you will be asked whether you want to receive messages about your account by text or email. You can also check your balance online.
What if my account runs low?
First, you will receive a low balance alert by text or email. You set the method and level at which you want to be notified.
If your account balance falls below zero, your meter will stop and the power will turn off. Before reconnection, payment must be made for any unpaid daily charges that have accrued prior to disconnection, plus payment of $30.00 to establish a minimum positive balance on the account. However, purchasing power is easy and reconnection is almost immediate. You can pay 24 hours a day by phone, online, or during operating hours at one of our offices.
Will I lose my capital credits?
No! With PrePay, you’re still a Rutherford EMC member. You still accumulate capital credits based on the amount of electricity you purchase and receive your portion of capital credit funds as they are “retired” over time.
A PrePay Service Agreement Form must be completed in one of our offices by the person requesting PrePay Service.